SAP Knowledge Base Article - Public

2072965 - Lumira desktop hangs at 'Loading module" "Publish to SAP" stage

Symptom

Lumira desktop hangs at 'Loading module" "Publish to SAP" stage

Environment

SAP Lumira Desktop

Reproducing the Issue

Start Lumira Desktop.
Lumira Desktop hangs during initial start up at 'Loading module” "Publish to SAP HANA"' stage。

Cause

Complict with Google Chrome. The new Html5 interface and its redesign using Chromium architecture
http://www.chromium.org/developers/design-documents/multi-process-architecture

Resolution

Uninstall Google Chrome, then reinstall Lumira Desktop.
Before reinstall, the following items need to be cleared.
License Key folder: C:\Users\Public\sapvi
Preferences folder: C:\Users\<user>\.sapvi
Application folder: C:\Program Files\SAP Lumira

Keywords

cannot start, license expire, unable to start, stopped, pending at start , KBA , BI-LUM-DIS , Lumira Desktop/Discovery , Problem

Product

SAP Lumira, desktop edition 1.0