SAP Knowledge Base Article - Public

2073012 - Dashboard Report does not Respond


The system response is affected whenever you select a custom Dashboards report where the Pie Chart is defined as the Chart type.

Reproducing the Issue

  1. Open system on HTML 5.
  2. Go to Analysis Work Center
  3. Go to Dashboards Sub View
  4. Select the dashboard from the drop-down menu

The system becomes unusable and the symptom may vary.

E. g. If you try switch the tab, from Dashboard to Report and then Report to Dashboard the screen gets blank as well as the overall response looks affected.


The reason is because you have set the report view as Pie Chart with more than one dimension and more than one key figure. It doesn't qualify for pie chart type and the HTLM 5 cannot render the graph in a proper way. The report view Opportunity Pipeline Detail Report (Campaign Dashboard) is configured two times in this dashboard with different variants and dimensions (campaign and source and two key figures). The pie chart originally only works properly with One dimension set for characteristic and key figure.


You have the option to, either change the Chart type of the desired report view or adjust the dimension to be compatible with Pie Chart.


KBA , SRD-CC , Cross Components , Product Enhancement


SAP BUSINESS BYDESIGN 1708 ; SAP Hybris Cloud for Customer 1708