SAP Knowledge Base Article - Public

2074658 - Contacts not receiving notifications for classes

Symptom

Contact set at the class "Details" tab is not receiving notifications.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Cause

  • The contact details set at the class "Details" tab is solely for the purpose of reference, so that the user can use the e-mail address mentioned for any further details. The system will not generate any notification to that e-mail address.
  • Learning Administration > Class record > Details tab.

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  • Learning user side.

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Resolution

  • To add a contact to a class, please navigate to the "Contacts" tab at the class record > Add instructor(s) or user(s) as needed > Apply changes.

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  • Now, if the class is set to deliver notifications to the contacts, as per KBA 3042937, when an user self-enrolls, the contact will receive the notification.
  • When an admin is enrolling an user, there is a popup where the option to send the notification to contacts can also be checked/unchecked. When checked, the notification will be delivered to the contact.

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See Also

KBA 3042937 - New UI: LMS Class Contact not getting Notifications for User registrations

Keywords

lms, learning, contact, schedule, offering, class, receive, notification, send, email, e-mail , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem

Product

SAP SuccessFactors Learning all versions