Symptom
What should be checked if a Library price appears to be incorrect?
Environment
SAP SuccessFactors Learning (LMS)
Cause
Pricing is updated in another location which is offsetting expected prices.
Resolution
Review the following configuration in the LMS as an Admin:
Library Tab: Ensure that the Item is attached to a Library. Once the association is complete, you can proxy in to a user to see if the a price is shown.
To add to a library: Select Item > Click library Tab > Click the Plus (+) sign > Search for the correct library > Click Apply to save selections
Library Prices: Learning Activities > Libraries > Items tab > ... (elipses) > Price Change > Default currency can be set as well as price for each currency (has to be added to the item & available to user) > Select Add checkbox & Next > Follow wizard for optional settings applicable
Chargeback Tab: The Price could also not show due to the chargeback selection being set to 'No charge' at the Item level. The value has to be changed to one of the following selections:
Charge to Buyers Authorized Account Code, Charge to Buyers Specified Account Code, Distribute Charges to Specified Account Codes.
Keywords
sap, sf, successfactors, success, factors, learning, lms, item, library, price , KBA , LOD-SF-LMS-COM , Commerce , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ITE , Items , LOD-SF-LMS-CAT , Catalog , Problem