SAP Knowledge Base Article - Public

2075299 - Why would a library price seem inaccurate for an Item?

Symptom

What should be checked if a Library price appears to be incorrect?

Environment

SAP SuccessFactors Learning (LMS)

Cause

Pricing is updated in another location which is offsetting expected prices.

Resolution

Review the following configuration in the LMS as an Admin:

Library Tab: Ensure that the Item is attached to a Library. Once the association is complete, you can proxy in to a user to see if the a price is shown.

To add to a library: Select Item > Click library Tab > Click the Plus (+) sign > Search for the correct library > Click Apply to save selections


Library Prices: 
Learning Activities > Libraries > Items tab > ... (elipses) > Price Change > Default currency can be set as well as price for each currency (has to be added to the item & available to user) > Select Add checkbox & Next > Follow wizard for optional settings applicable

 
Chargeback Tab: The Price could also not show due to the chargeback selection being set to 'No charge' at the Item level. The value has to be changed to one of the following selections:
Charge to Buyers Authorized Account Code, Charge to Buyers Specified Account Code, Distribute Charges to Specified Account Codes.

Keywords

sap, sf, successfactors, success, factors, learning, lms, item, library, price , KBA , LOD-SF-LMS-COM , Commerce , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ITE , Items , LOD-SF-LMS-CAT , Catalog , Problem

Product

SAP SuccessFactors HCM Core all versions ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1508