SAP Knowledge Base Article - Public

2075324 - Supported Video file formats for Learning


What are the supported Video file formats in Learning.


SAP SuccessFactors Learning

SAP SuccessFactors HXM Suite


In principle, the LMS has no bearing on what file formats are supported.  This question is more about what the web browser supports.  When launching a file the LMS simply points the browser to the file or page without worry about what the file type is.  However, we can give some recommendations.

When a browser points directly to a video file it will usually download or load it to an external player provided by the operating system. This can cause problems because the user might have to wait for the whole video to download and load before viewing or will have issues to download if the extension is not supported by the browser. Users will also need the player software to be installed or configured on their computer.

The best way to provide a video to your users is some kind of Web page with an embedded video instead of directly linking the video file. The easiest way to do this is with a video hosting service like YouTube as they provide code you can use to embed the video in a Web page. Without using a service like YouTube, the most widely used format is mp4 which can also be embedded in a html Web page and typically placed in the same directory as the video file. Whichever video format you go with, testing should be done with as many systems and browsers as your organization supports so you can be confident with its behavior.

The W3 School has a nice article with different options you can look into:

A good start maybe would be to start using the HTML5 Video for their test cases:

Information Outside of SAP Successfactors LMS: Playing Videos in HTML

Before HTML5, a video could only be played in a browser with a plug-in (like flash). The HTML5 <video> element specifies a standard way to embed a video in a web page.

Browser Support

The numbers in the table specify the first browser version that fully supports the <video> element.

video support.jpg 


LMS, sap, browser, video, extension, supported, content , KBA , LOD-SF-LMS-CNT , Content , How To


SAP SuccessFactors HXM Core all versions ; SAP SuccessFactors Learning all versions