Symptom
- Auditors may need to take a detailed look at what occurs in the SAP Contact Center system.
- For example, the following pieces of information:
- Successful and unsuccessful logon attempts
- Successful and unsuccessful attempts to change user information or access rights
- Successful and unsuccessful access to protected user information
- Changes to the audit configuration
- Changes to the system configuration
- Start and stop of a server process (for example, when AS starts or stops)
- Start of a user session
- Opening and closing of communication channel between a client and a server
- Rejecting of communication channel request from a client
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition all versions
Keywords
CCtr, CS changes, VU logs, System Configuration change log audit logging login BCM , KBA , CRM-CCI , Contact Center Infrastructure , How To
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