2077217 - Manage Templates - Edited Description is not Updating in the Form - Performance Management

The section name and section description are edited in form template through Admin Center but the changes are not reflecting after a form launch.

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SAP SuccessFactors Performance Management

There are 2 possible causes.

1. Changes Via Manage Templates
   
   The application will automatically add message keys to your template to manage these labels, even if you only use 1 language. Therefore you need to update both the 'Default' field and 'Language' field.
   
   
2. Changes Via Manage Form Label Translations

The "Manage Templates" tool does not support form label translations from the tool. When the form label translations are done and a message key is provided in XML then all updates must be made via the import file. When the form is launched it picks the label from the Form label translations done by importing the keys and labels. When editing from the Manage Templates, it does not update the Message key value imported from the import tool.

Changes Via Manage Templates

If you are managing the description via admin tools and not imports, and even if you use only one language (e.g. English) you need to update the text not only on the default screen, but also click "Add" to open the "Localize Text" screen. Here you will see any languages used in your system. You need to also apply changes in this popup editor.

Changes Via Manage Form Label Translations

If you have used the form label translations and expect to do some label changes be it Name of the section or description, you should do the same for the message keys present in the CSV and then import them to the system.

Example: <rating-label msgKey="Example_Overall_Rating"><![CDATA[Overall rating]]></rating-label>

For example if your language is English US, when form label translation message keys are present in the sections, it looks up the value imported for en_US via the import tool. When editing from the Manage Templates, it does not update the Message key value imported from the import tool.

Please update your CSV for all the message keys for which you wanted to change the label and import it again into the system and launch the form. To update the changes, you may refer to the steps below:

1. Go to Admin Center > Company Settings > Manage Form Label Translations > Export Form Label Translations.
2. Select Export label keys by form template and select the template.
3. Open the csv file and update the changes to the desired fields.
4. Go back to Manage Form Label Translations and select Import Form Label Translation File and import the csv file.

For instructions on how to use Manage Form Label Translations, please refer to KBA 2076045 - Manage Data - Manage Form Label Translations, Importing Exporting Form Label Translations.

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