SAP Knowledge Base Article - Preview

2078591 - Priority-One Support Maintenance Phase for SAP BI

Symptom

  • What is the Priority-One (Very High) Support Maintenance Phase?
  • What is the scope of Priority-One Support?
  • What are the restrictions of Priority-One Support?
  • When is Priority-One Support?
  • Does Priority-One Support require additional maintenance costs?
  • How does the switch to Priority One Support Maintenance Phase occur?
  • Are support services, such as Continuous Quality Checks (CQCs), still available during Priority-One Support?


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.1
  • SAP BusinessObjects Business Intelligence Platform 4.2
  • SAP BusinessObjects Business Intelligence Platform 4.3

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

end of life EOL p1 priority one end of life EOL , KBA , xi 3.1 , end of life , eol , businessobjects , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-BIP-INS , Installation, Updates, Upgrade, Patching , How To

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