Symptom
- Forms did not move or moved to wrong user or step
- Why are documents not transferring to the correct users?
- The PM form is stuck with the wrong person according to the Audit Trail
- The PM form appears to be stuck with "System System" according to the Audit Trail
Note: If your issues apply specifically to Manager Transfers in document routing please refer to KB article 2144428 - Top 10 reasons Forms Not Transferring to New Manager, Failed to Route to Manager
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Environment
SAP SuccessFactors Performance Management
Product
SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Performance & Goals all versions
Keywords
sf, success factors, PMGM, PM, failed to route form, next step, did not move, moved to wrong user , KBA , csg_q , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , Problem
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