SAP Knowledge Base Article - Preview

2078700 - Top 10 Reasons Forms Failed to Route to Next Step, Forms did not move or moved to wrong user or step - Performance Management

Symptom

  • Forms did not move or moved to wrong user or step
  • Why are documents not transferring to the correct users?
  • The PM form is stuck with the wrong person according to the Audit Trail
  • The PM form appears to be stuck with "System System" according to the Audit Trail

Note: If your issues apply specifically to Manager Transfers in document routing please refer to KB article 2144428 - Top 10 reasons Forms Not Transferring to New Manager, Failed to Route to Manager


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Environment

SAP SuccessFactors Performance Management

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Performance & Goals all versions

Keywords

sf, success factors, PMGM, PM, failed to route form, next step, did not move, moved to wrong user , KBA , csg_q , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , Problem

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