SAP Knowledge Base Article - Preview

2078748 - Product Support needs detailed information and/or detailed reproduction steps for handling an issue

Symptom

  • Client is reporting a issue with SAP Business Banking or SAP Retail Banking
  • Product Support does not have enough information to analyze and resolve the issue
    • Reproduction steps are missing
    • Reproduction steps are present but lacking in detail
    • Other required configuration settings are not reported
    • The exact error being observed is unclear or not properly explained to Product Support
    • Logs are missing
    • Description of the issue does not match what Product Support is seeing


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Environment

  • Business Banking
  • Retail Banking
  • Business Central

Product

SAP Online Business Banking 8.3 ; SAP Online Retail Banking 8.0 ; SAP Online Retail Banking 8.3 ; Sybase Corporate Online Banking 8.2 ; Sybase Retail Online Banking 7.0

Keywords

  • Corporate Banking
  • Consumer Banking
  • CB
  • CeBS
  • BC
, KBA , FS-OLB , SAP Online Banking , How To

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