Symptom
- The Manual Overall Rating has a value that does not match the calculated rating.
- The manual rating is auto-populated even if the user has not entered a rating.
- Users are reporting they can see the manual rating has a value, even though the manager has not yet entered a manual overall rating.
Environment
SAP SucessFactors Performance and Goals
Cause
- This is likely caused because the form has override-unrated set to true.
- If this value is set to true, and no manual rating has been entered, then the overall rating will be replaced by the calculated rating.
- The override-unrated option only applies if "manual-rating="true"" and "override-unrated="true"".
Note: The system will only override the rating once. When the system overwrites the manual rating, the calculated rating at the time becomes the manual rating and therefore "override-unrated" is not triggered.
Resolution
- If configured, the "override-unrated" option will enter a value if there is a calculated rating and no manual rating.
- To prevent the ratings from being overwritten prematurely, the form would need to be carefully configured to make sure no ratings which are part of the calculated rating are generated from items such as Metric Lookup Tables.
- Disable override-unrated by setting override-unrated="false"
Keywords
360, review, multi rater, PMGM, PM, score , KBA , LOD-SF-PM-RAT , Ratings and Weights , Problem
Product
SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Performance & Goals all versions