SAP Knowledge Base Article - Preview

2079091 - CSD is locked with error "Document is being distributed; changes are not possible."

Symptom

Open a claim submission document from Web UI, error "Document is being distributed; changes are not possible." is shown. In the meanwhile if you check the Bdoc in queue name R3AD_CSD_* from T-Code SMW01, status is "Sent to Receivers". The inbound queue R3AD_CSD_* stuck in status "SYSFAIL" with error message: "Transaction is being processed by user".


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

CSD, claim submission, deduction claim, dispute case, R3AD_CSD_* , KBA , CRM-CLA-CSD , Claim Submission , Problem

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