Symptom
Open a claim submission document from Web UI, error "Document is being distributed; changes are not possible." is shown. In the meanwhile if you check the Bdoc in queue name R3AD_CSD_* from T-Code SMW01, status is "Sent to Receivers". The inbound queue R3AD_CSD_* stuck in status "SYSFAIL" with error message: "Transaction is being processed by user".
Read more...
Environment
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
CSD, claim submission, deduction claim, dispute case, R3AD_CSD_* , KBA , CRM-CLA-CSD , Claim Submission , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.