SAP Knowledge Base Article - Public

2080091 - Unable to select user as a Manager in Job Information - Employee Central


This issue looks at the reason why a user does not show in the Manager drop-down menu in Employee Central > Job Information.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SuccessFactors: Employee Central


  • We are trying to set Carla Grant as an employee’s Manager, but when we type in Carla’s name into the Manager field, we get no results.


  •  This issue occurs when the employee you are trying to assign as the Manager, does not have any Personal Information set in their Personal Information portlet, as seen below -:


  •  Employee Central uses Personal Information to list employees in the Manager field, and if an employee does not have any personal Information, they will not show in this drop-down menu.
  •  The issue also occurs when Manager has no Personal Information As of effective date from which you are trying to make her a manager. 
  •  For EC enabled system, user should also have job information record as of date to be assigned as manager for another EC employee.

  •  The solution is to maintain the Personal Information for the Manager As Of the effective date you are wishing to make her Manager, either via Import or via Edit/History button in the UI. Once added, they will show up in the Manager drop-down menu -:



Supervisor, search, user type, manager dropdown, user blank , KBA , sf employee central , LOD-SF-EC-JOB , Job Information , How To


SAP SuccessFactors HCM Core all versions