2080188 - Information required while creating an ECPayroll (Cloud Payroll) related issue - Employee Central

• This article identifies information that should be included when reporting an SeOD case for EC Cloud Payroll support.

• Employee Central Payroll

• Following information is required as a part of reporting the case:

          1) Steps to reproduce the issue.

          2) Details of users facing the issue.

          3) Since when the issue is occurring.

          4) Did the ECPayroll Integration worked successfully before.

 

• Apart from above information, SAP/SFSF would require below system details for for ECPayroll system in order to speed up the case handling and avoiding any unnecessary delays in information gathering:
  
  • Customer Name.
   
  • Customer Number
   
  • System ID
   
  • Client ID

 

• Cloud Payroll requires this explicit information to analyze the issues related to it. If it is not provided while opening a support case, the support engineer will need to request this information, thus slowing the investigation and troubleshooting process.

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