Symptom
- This KB article explains the option to hide or allow inactive users to be retrieved in the Employee Central search box.
- Here we can see there is no option to search for inactive users:
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors HXM Suite
- SAP SuccessFactors Employee Central
Cause
- The Permission to search for Inactive users is found via Admin Tools > Manage Permission Roles.
- If the above permission is not selected, the option to find inactive users is not available.
- This permission does not require target population. That means that it can not be individually controlled via role, based on target population.
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When the permission is checked, it will be granted to everyone in the Role.
Resolution
- Navigate to Admin Center > Manage Permission Roles
- Click on the Target Role > Click on 'Permissions'
- 'Manage Hires' or 'Manage Recruits' section > Permission Name: ‘Include Inactive Employees in the search’:
- If the Permission is Enabled:
- The User will be able to search for Inactive Employees
- In the People Search, ‘Include inactive users in search’ check box becomes available and can be selected
- This will return inactive users as well as active users when searching in the 'People Search'
- Inactive will be listed as '(inactive)'
- Active Users will be displayed normally
IMPORTANT NOTES:
- This permission does NOT impact behavior of the People Search in the global page header, for which the Inactive user search is controlled by a company-level configuration setting.
- This permission cannot be restricted to a target population and is granted to everyone in the permission role.
- This permission does NOT impact the behavior for the Org Chart search, inactive user will not be returned regardless if the permission is configured or not.
See Also
2876426 - Not able to find inactive users in Directory
2858918 - RBP to Control Inactive user search results in Module Pages People Search
Keywords
in-active, search, success, factors, find, user, not, available, SF, EC, inactive, role, permission, look, employee, users, include, see, check, target, population, define, require, RBP, EP, profile, assigned, display , KBA , sf employee central , LOD-SF-EC-EMP , Employment Information (Employment Details) , How To