2080730 - Employee Central: HRIS Sync - Troubleshooting Guide

Before opening a Support case with SAP Cloud Product Support, please read the below information carefully.

Please ensure that you have performed the following sanity checks on your configuration/data. Most common issues that are reported to SAP Cloud Product Support in relation to HRIS Sync are caused by the following issues:

1. Invalid/Unsupported Sync Mapping Configuration
2. Bad/Corrupt Data brought on by Configuration Changes to Fields that are mapped to EP by HRIS Sync (for example changing a mapped field from STRING to PICKLIST)
3. Daily HRIS Sync job is not scheduled

Therefore we highly recommend that to ensure you have sanity checked and verified that the issue is not related to the above, please follow the guidance of this article first, before opening a Support case.

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• Employee Central

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