Symptom
Getting an error when trying to copy from an existing requisition: "Error: Unable to process your request. Please contact your configuration team for assistance."
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Go to Job Requisition Dashboard
- Create New
- Select Copy Existing Job Requisition
- Enter Job Requisition ID
- Error occurs:
"Error: Unable to process your request. Please contact your configuration team for assistance."
Cause
- The user does not have the permission to create forms based on the same Job Requisition template as the one on which the requisition the user is trying to copy.
- The feature 'Use Job Profiles in Requisitions' has been enabled. However, the job requisition that the user is trying to copy is not associated with a job profile.
Resolution
Permission issue:
Grant the following permission to the user: General User Permission > Permission to Create Forms (Select the Job Requisition templates)
Job Profile issue:
When the feature 'Use Job Profiles in Requisitions' is enabled, a job requisition cannot be copied without a job profile.
Please create a new job requisition. Alternatively, select a job profile for the old job requisition and copy from it.
See Also
SAP Help Portal: Copy Existing Job Requisition
Keywords
RCM, Job Requisition, Copy, error, unable, contact, form, permission, generate, Job Profile , KBA , sf requisition issues , sf requisition , sf recruiting permissions , sf recruiting management , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem