2081467 - Obtaining Server Information - Recruiting

• How to retrieve the server info from the external recruiting web site?

• Recruiting Management.

• Server info are often required to troubleshooting any problem and is best practice for a customer to provide the server info when file a ticket for Customer Success
• The server info is providing the timestamp and the actual application server used to display the page. Without these information it is often not possible to continue troubleshooting
• The server info is easy to retrieve in the internal system after the login: it is often located on the bottom of the page or in the home page after clicking the “?” icon

• However in the external recruiting website the server info is not available through a button or link, but it is still possible to retrieve:
  • Right click on the page and select “View source” or “View page source”
   
  
• • Scroll down on the bottom of the page until find something like:
  <input type="hidden" value="Release b1305.66 build (66)-10.2.30.106dc2sfsalescarapp01Cluster01-405-2013-06-11T10:05:27.165+0200">

KBA , LOD-SF-RCM , Recruiting Management , How To