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SAP Knowledge Base Article - PreviewSymptom
Agent who opens a new e-mail won't receive any queue call until the e-mail is closed, even though the status of this agent is "Ready".
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
ring allocate inbound phone call busy , KBA , CRM-CCI , Contact Center Infrastructure , How To
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