SAP Knowledge Base Article - Public

2082108 - How to delay emails to disqualified candidates - Recruiting Management


How do I force a delay in candidate's rejection email?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Recruitment Management


Navigate to Admin Center > Manage Recruiting Settings > Return Email Address Information, type the number of hours you want the emails to be delayed in the field labeled “Delay Emails to Disqualified Candidates (in hours)”.

delay email.png

When setting this information, you will have to provide the user to be used as "Job Owner". This functionality runs on the back end and a user must be defined in order to have the job running.


  • As described in the Admin Guide and in the Implementation Guide, this also applies for emails that are sent by the system or a status trigger email.
  • Please notice that if you enable the function and do not provide the time in hours, the email won't get delivered to the candidate.
  • If you will make modification in any of the field like number of hrs, number of days or job owner, it is best practice to disable the Email Delay first then enable it back, supply the needed information (number of hrs, number of days and job owner).

See Also

2146039 - Recruiting: Delay Emails details

2081391 - Manage Recruiting Settings - Recruiting Management

2081631 - Email Notifications - Recruiting


SF; Success Factors; RCM; Delay emails; Disqualified candidates; email notification delay , KBA , sf candidate , sf recruiting emails , LOD-SF-RCM , Recruiting Management , How To


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