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2082195 - After configuring Tomcat for SAP BI Platform monitoring, the Tomcat metrics show up but the BI Platform Webapp / SDK metrics are missing

Symptom

After configuring Tomcat for SAP BI Platform monitoring, the Tomcat metrics show up in Introscope Investigator / Dashboards but the BI Platform Webapp / SDK metrics are missing

Log files reveal that Tomcat was unable to load the Tomcat specific profile and automatically loaded the default profile (which does not contain correct references to BI Platform probe builder directives)

10/16/14 02:02:30 PM EDT [INFO] [IntroscopeAgent.Agent] Trying to load file from D:\Program Files(x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\java\wily\webapp\IntroscopeAgent_tomcat.profile
10/16/14 02:02:30 PM EDT [INFO] [IntroscopeAgent.Agent] Unable to load D:\Program Files(x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\java\wily\webapp\IntroscopeAgent_tomcat.profile because of: java.io.FileNotFoundException D:\Program Files(x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\java\wily\webapp\IntroscopeAgent_tomcat.profile (The system cannot find the path specified)
10/16/14 02:02:30 PM EDT [INFO] [IntroscopeAgent.Agent] Trying to load agent profile from resource from the class path based on system property "com.wily.introscope.agentResource"
10/16/14 02:02:30 PM EDT [INFO] [IntroscopeAgent.Agent] Unable to load agent profile because the system property could not be found
10/16/14 02:02:30 PM EDT [INFO] [IntroscopeAgent.Agent] Trying to load agent profile based on the working directory at: D:\Program Files (x86)\SAP BusinessObjects\tomcat\wily\IntroscopeAgent.profile
10/16/14 02:02:30 PM EDT [INFO] [IntroscopeAgent.Agent] Loaded IntroscopeAgent.profile from D:\Program Files (x86)\SAP BusinessObjects\tomcat\wily\IntroscopeAgent.profile


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Environment

  • SAP BusinessObjects BI Platform 4.x
  • CA APM Introscope 9.x (also known as CA Wily Introscope)

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

monitoring, wilyintroscope, interscope, diagnostics, blank, missing, not, found, sdk, BOE, dashboard, console, performance, failed, failure, solman, config, configuration, apache, JVM, instrument, instrumentation, probe, builder, directives, pbd , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , XX-PART-WILY , Introscope by CA Technologies , Problem

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