/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
Agents are complaining that despite the auto-answer CDT parameter not being enabled, calls to certain queues are auto-answered.
Read more...
Environment
- SAP Contact Center 7
- Communication Desktop Terminal "CDT"
Product
SAP Business Communications Management 6.0 ; SAP Contact Center, on-premise edition 7.0
Keywords
Autoanswer, , KBA , CRM-CCI , Contact Center Infrastructure , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
/support/notes/service/facebook.svg)
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)