SAP Knowledge Base Article - Public

2082676 - E-verify Activity Still Shows “Referred to SSA” - Onboarding


  • Why does my candidate’s activity still shows as “Referred to SSA” in the E-verify Work Queue?  
  • The candidate was Referred to SSA and brought back documents confirming their eligibility to work in the US. What can I do? 
  • How long do I need to wait before I see "Referred to SSA" status changes?


SAP SuccessFactors Onboarding


  • The reason the activity is still showing "Referred to SSA" in the E-verify Work Queue is due to DHS still working on the case.
  • You will need to wait for DHS or SSA to update.
  • During this time your case will remain in Continuance. 
  • On day 11, if the case remains in Continuance, the Work Queue status will change to one of these possible statements:
    • Employment Authorized
    • Institute Additional Verification
    • Case In Continuance – Either SSA or DHS Needs More Time to Resolve the Case
    • SSA Final Nonconfirmation


SF, success factors, ONB, OBD, on boarding, Department of Homeland Security, everify , KBA , LOD-SF-OBD-EVF , e-Verify , How To


SAP SuccessFactors Onboarding