SAP Knowledge Base Article - Public

2082789 - Send Reset Password E-Mail to Candidate [Security] [Missing Functionality] - Onboarding 1.0

Symptom

Does Onboarding have a feature to send out e-mail reset password by Administrator?

Environment

SAP SuccessFactors Onboarding 1.0 - All versions

Cause

  • Lock user account
  • User forgot password

Resolution

For Live Customer(s)

With the current offering of SAP SuccessFactors Onboarding, there is no UI function to send a reset password e-mail manually to candidate.

Workaround

  • Candidate may use 'Forgot Password' functionality. Please refer to KBA 2696015 on how to use forgot password functionality.
  • Administrators may use the manual reset password and share set credential to candidate, see KBA 2247665.

Note

We encourage our customers if they feel the ability to send a reset password e-mail manually and should be part of the product, kindly create an enhancement request on the SAP Influence Portal.

Keywords

Onboarding, OBD, ONB, LOD-SF-OBD, Forgot Password, Unknown Password, Reset Password, Send Password, Change Password, Security, User, Account, Login Name , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , How To

Product

SAP SuccessFactors Onboarding