SAP Knowledge Base Article - Public

2082828 - How to Lock and Unlock User Accounts [Security] - Onboarding 1.0


How to manually lock and unlock Onboarding user account?


SAP SuccessFactors Onboarding 1.0 - All Versions


For Live Customer(s), Implementation Partner(s), and Consultant(s)

Kindly follow the steps mentioned below on how to unlock or lock a user in Onboarding application.

Please note: Locked users are not prevented from being associated with Onboarding activities such as, Process Assignment & Assigned To actions and activities. They are treated the same as if they were Unlocked.
"Locked Out" status prevents a user from directly accessing the Onboarding Component.

  1. Login to SAP SuccessFactors HCM and access Onboarding
  2. Under Security, click Users tab

    SAPSUPPORT-00004 09-26-2019 12.23.15 PM.png

    SAPSUPPORT-00005 09-26-2019 12.24.07 PM.png

  3. Click the "Search" button and find the user account using Employee Login, First Name, Middle Name, Last Name, or E-Mail

    SAPSUPPORT-00005 09-26-2019 12.24.07 PM.png

  4. If the column "Is Locked Out" is unchecked, it means the user is not locked out

    SAPSUPPORT-00008 09-26-2019 12.33.23 PM.png

  5. To lock the user out of the Onboarding application, select the candidate and click Edit; tick the "Lock out user" option and click update 

    SAPSUPPORT-00009 09-26-2019 12.37.43 PM.png

  6. To unlock a user, you will need to uncheck the "Lock out user" option and click update for the affected user


Lock, Unlock, User Account, Inactive User, Deactivate, Onboarding Login Page , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , How To


SAP SuccessFactors HCM Core all versions