SAP Knowledge Base Article - Public

2082846 - Information - Support Channel Guidelines - Onboarding


This article provides information on what information support needs from the customer when they create an case.


  • SAP SuccessFactors Onboarding
  • SAP for Me

Reproducing the Issue



Support Channels

  • SAP Expert Chat
  • SAP Schedule An Expert
  • SAP Submit an case

The case form on the SAP for Me is used to report errors related to your SAP products or SAP support applications. If you have a "How to" question, visit SAP SuccessFactors Community where you can post questions to knowledgeable users and share ideas.

1. Use Available Resources

SAP SuccessFactors have number of resources that can provide resolution in your How To question, Errors, and Confirmation of System Behavior. See our resources below.

a. SAP Knowledge Base Articles
b. SAP SuccessFactors Community
c. SAP SuccessFactors Administration Guide

SAP KBA SF Community SAP Help Portal
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See Also


SAP SuccessFactors, Onboarding, Help, Assistance ,How-To, HowTo, How To, howto, how to, Self-service, KBA, Instruction, Stepbystep, step by step, guidelines , KBA , LOD-SF-OBD-SYS , System Performance, Usability, Errors, Security , How To


SAP SuccessFactors HCM Core all versions