SAP Knowledge Base Article - Public

2082912 - How to use the Mail Queue - Onboarding 1.0


Customer would like to know how to use the Mail Queue.

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SAP SuccessFactors Onboarding 1.0


There will be times you may want to confirm an email has been sent.  Such as, a new hire has told you they have not gotten the welcome email.  Please review the following tips on the Mail Queue to help you find out:

  • If an emails have been sent.
  • When an email was sent.
  • To whom an email was sent.
  • Who was CC’ed.
  • What the email said.
Below is a screen shot of the Mail Queue: To navigate to this queue from the main dashboard, click Onboading Dashboard > Settings > Mail Queue. The Mail Queue will present.
The time zone defaults to the server (UTC+1). Depending on the time of year it would be PST or PDT.  You may change it to the local (UTC-3). This will be your local time. In this case, it is UTC. Remember, the system generally runs on the PST/PDT time.
You can sort the work queue by order and ascending/descending. 

There are a lot of criterias you can use to do searches, please check them below:

  • Message ID number.
  • Subject line of the email.
  • Attributes. You may use the drop down list to choose how you would like to search.
  • In this example, we have used first and last name.  Note: all the emails in the queue are associated with this new hire.  You will see the name of the notification, the ‘To’ and the ‘CC’.  There is also, a status and a date and time column.
  • If you would like to review the email that was sent, you may double click on the line of the notification.  Or you may click the ‘view’ icon.   A dialog box will present.  It opens on the Main Properties tab.
  • You may review the recipient via the Recipient tab.
  • You may review what the email said.  Note: there is a link (Onboarding) in the email but it is not a live link when it is in the mail queue. 
  • You may see how many attachments were sent with the email.  In this case, no attachments were sent.