2083319 - SAP Jam wording in BizX drop-down menu different for a user- text replacement for SAP Jam

Symptom

We have changed COMMON_JAM label into Text Replacement, however the change is not being appied;
You have rename JAM label and it is not reflecting into the instance;

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Jam Collaboration

Reproducing the Issue

Go in Admin Center > Search for Text Replacement;
Search for value COMMON_JAM and change the field Replace With Text

replace with text.jpg

Click on Save and the changes are not applied to one user or more;

Cause

The locale for the user in the User Data File in SuccessFactors would not be same as the one in 'Text Replacement' option;
Or you have configured the label COMMON_JAM into the Manage Language as well;

Resolution

User’s locale may not be the same as the text replaced locale.
Each locale has a different set of strings that supports text replacement, as shown in the image below
Check the Default Locale of the user in Employee Data File in SuccessFactors. This needs to match the locales changed in text replacement
For US English this would be en_US
It is important that for every user the default locale in User data file in SuccessFactors is always in sync with/same as the one set from 'Options' -> 'Change Language' and also in 'Text Replacement'.

You can over-write default text using the tools Text Replacement and Manage Languages. If you overwrite the default text of the same key using both tools, then the application shows the customized value from the Manage Language Tool. Please, change the label into Manage Language.

Keywords

Change SAP Jam label, translate Jam name, how to change Jam name, "jam menu", navigation, "BizX menu", wording, , KBA , LOD-SF-JAM-LAN , Language Packs & Translation , LOD-SF-PLT , Platform Foundational Capabilities , How To

Product

SAP Jam Collaboration all versions