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SAP Knowledge Base Article - PreviewSymptom
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
In CDT you noticed several e-mails stuck in e-mail queues which are not allocated to anyone, as seen in the below example screenshot:
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
ActivityOpenList, QueueGUID, old contacts, e-mail, contact, stuck, unable to pick e-mail , KBA , sap contact center , stuck , logest queuing time , in queue , ghost e-mails , CRM-CCI , Contact Center Infrastructure , Problem
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