SAP Knowledge Base Article - Public

2084801 - Error - statement(s) could not be recalled as these statements belong to users who are not in your target population - Compensation

Symptom

  • When trying to recall statements you get the following error in the notification: "statement(s) could not be recalled as these statements belong to users who are not in your target population (administrative domains)”

  • Statement(s) could not be recalled as these statements belong to users who are not in your target population (administrative domains)

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors HXM Suite
  • Talent Management 
  • Compensation

Reproducing the Issue

Recall statements > job completes successfully but the status shows the statements could not be recalled.

Cause

  • This is usually happens when you have deleted comp worksheets which were used to generate personal compensation statement.

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Resolution

  • You need to re-create manager’s form for impacted users. To find out which users are impacted the easiest to solution is to bulk print compensation statement.
  • To do so, go to Compensation Home > Your Compensation Form Template > Complete Compensation Cycle > Rewards Statements > Select Statement Templates and hit Download Statements button.

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  • In the Download Statements window, keep default settings and hit Print button.

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  • Hit Check print job status link

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  • Download Personal Statement Bulk Print file.

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  • Since most statements have been recalled already you will get a simple text file called skipped_users.txt containing users whom statements cannot be recalled (or printed). 
  • Open skipped_users.txt and review list of users
  • Next step is to find out their manager in the User Directory.

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  • In our example, manager is Alex Anderson (aaaa) for our 4 users

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  • Now, you just have to re-create a form for Alex Anderson
  • Route form to completion (Admin Tools > Manage Forms by User > Route Form)
  • And then, recall statements once again.
  • You will receive a new notification stating that every statement has been recalled successfully. 

Keywords

sf, success factors, comp statement , KBA , sf compensation statements , sf error messages comp-varpay , LOD-SF-CMP-PS , Personal Statements , LOD-SF-VRP-PS , Personal Statements , Problem

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HCM Suite all versions