2085427 - ORA-01400: cannot insert NULL into ("SOPS_GATEWAY"."CUSTOMER"."CUSTOMER_DESCRIPTION") - EIS

• In SAP EIS (Enterprise Inventory and Service-Level Optimization), a failure occurs when loading a new scenario/supply chain during the topology creation phase and you see errors in the EIS Application Server log like the following:
• gw_pack_create_topology.build_topology ( ) SQLException ORA-01400: cannot insert NULL into ()
  ORA-06512: at line 1
  ORA-06512: at "SOPS_GATEWAY.PACK_LOADER_UTILITY", line 499
  ORA-06512: at "SOPS_GATEWAY.PACK_CREATE_TOPOLOGY", line 6172
  
  
• ORA-01400: cannot insert NULL into ()
  ORA-06512: at line
  ORA-06512: at "SOPS_GATEWAY.PACK_LOADER_UTILITY", line 49
  ORA-06512: at "SOPS_GATEWAY.PACK_CREATE_TOPOLOGY", line 159
  ORA-01400: cannot insert NULL into ("SOPS_GATEWAY"."CUSTOMER"."CUSTOMER_DESCRIPTION"
  ORA-06512: at line 1
  
  
• You will also see entries like the following in the ERROR_LOG table in the SOPS_GATEWAY schema: 

• Note that the PROCEDURE_NAME could be different depending on the source of your forecast data.  Possible values are:  process_customer_source_dmd, process_customer_source_stg or process_customer_source_pers,

• Any version of EIS.
• This includes older versions of EIS that were previously referred to as EIO or MIPO.

KBA , process_customer_source_pers , process_customer_source_stg , process_customer_source_dmd , stg_external_demand , stg_persistent_forecast , stg_forecast , stg_location_list , ship_to , smartops , customer_description , location_id , SCM-EIS , SAP Enterprise Inventory and Service-Level Optimization , Problem