2085459 - Clearing personalization in Enterprise Portal

The iView fails to load and nothing is displayed when accessed from portal navigation for some users .

But executes fine when previewed from portal content. During the error the following error is logged in the log file :

[EXCEPTION]
{0}#1#javax.naming.NameNotFoundException: [BasicPersContext] Object not found in personalization Delta-Link: tS8xKSdbyM(6(d0H0yFs0Fc7d5k~/Objects/U2dLiw9hMj8y_2bFMnGPIiNWFQkvg_3d/frameworkPages/com.sap.portal.frameworkpage/com.sap.portal.BrowserDocumentMode
[Root exception is javax.naming.NameNotFoundException: [BasicPersContext] Object not found in personalization Delta-Link: tS8xKSdbyM(6(d0H0yFs0Fc7d5k~/Objects/U2dLiw9hMj8y_2bFMnGPIiNWFQkvg_3d/frameworkPages/com.sap.portal.frameworkpage/com.sap.portal.BrowserDocumentMode]
        at com.sapportals.portal.pcd.gl.PcdFilterContext.filterLookup(PcdFilterContext.java:407)
        at com.sapportals.portal.pcd.gl.PcdProxyContext.basicContextLookup(PcdProxyContext.java:1338)

..............

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

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• SAP NetWeaver Enterprise Portal 7.0x
• SAP NetWeaver Enterprise Portal 7.3x
• SAP NetWeaver Enterprise Portal 7.40
• SAP NetWeaver Enterprise Portal 7.50

SAP NetWeaver 2004 ; SAP NetWeaver 7.0 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Enterprise Portal 7.0, EP 7.0, Enterprise Portal 7.01, EP 7.01, Enterprise Portal 7.02, EP 7.02, Enterprise Portal 7.1, EP 7.1, Enterprise Portal 7.2, EP 7.2, Enterprise Portal 7.30, EP 7.30, Enterprise Portal 7.31, EP 7.31, Enterprise Portal 7.40, EP 7.4, Enterprise Portal 7.50, EP 7.5, personalization, random, blank, iview, specific user, specific object, preview, customization, role, page , KBA , EP-PIN-PRT , Portal Runtime , EP-PIN , SAP Enterprise Portal (On Premise) , Problem