SAP Knowledge Base Article - Public

2086598 - 360 External Participants Do Not Receive Welcome Emails When Added to the System - 360 Multi-Rater


  • This article explains why a new user is imported into the system they get the Welcome new user message.
  • When a new user is imported into the system as ACTIVE_EXTERNAL they do not get the Welcome Email even though "Send Welcome Message to New Users." Checkbox is enabled.


SAP SuccessFactors 360 Multi-Rater


This is the system expected behavior. Adding External Users to a system will not trigger Welcome Email Notifications.

External 360 participants should only be notified when they are actually selected to participate in a 360 as an External Participant. Therefore, it is important that you have the "360 Document Evaluation Notification" email enabled in Admin Center > Email Notifications.

See Also

  • 2068500 - Participants - Automatically Remove the Inactive Employee Documents in the 360 Evaluation Stage - 360 Multi Rater
  • 2068705 - Participants - External Participants Adding & Using - 360 Multi Rater
  • 2081443 - Candidate (Status Triggered) Email Notifications - Recruiting Management
  • 2085372 - Worksheet Workflow - Hierarchy Based Approval (HBA) Email Notifications - Compensation
  • 2086632 - 360 email notification to external participants showing entire URL rather than the "Accept" or "Decline" button - Email Notifications
  • 2086642 - Send Reminder Email Notifications - 360 Multi-Rater


360, MTR, external participant, welcome emails, added to the system, email, notifications, 360 document evaluation notification, reminder, notification , KBA , sf email notifications , sf 360 manage participants , LOD-SF-MTR-PAR , Internal and External Participants , How To


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