Symptom
- This article explains why a new user is imported into the system they get the Welcome new user message.
- When a new user is imported into the system as ACTIVE_EXTERNAL they do not get the Welcome Email even though "Send Welcome Message to New Users." Checkbox is enabled.
Environment
SAP SuccessFactors 360 Multi-Rater
Resolution
This is the system expected behavior. Adding External Users to a system will not trigger Welcome Email Notifications.
External 360 participants should only be notified when they are actually selected to participate in a 360 as an External Participant. Therefore, it is important that you have the "360 Document Evaluation Notification" email enabled in Admin Center > Email Notifications.
See Also
- 2068500 - Participants - Automatically Remove the Inactive Employee Documents in the 360 Evaluation Stage - 360 Multi Rater
- 2068705 - Participants - External Participants Adding & Using - 360 Multi Rater
- 2081443 - Candidate (Status Triggered) Email Notifications - Recruiting Management
- 2085372 - Worksheet Workflow - Hierarchy Based Approval (HBA) Email Notifications - Compensation
- 2086632 - 360 email notification to external participants showing entire URL rather than the "Accept" or "Decline" button - Email Notifications
- 2086642 - Send Reminder Email Notifications - 360 Multi-Rater
Keywords
360, MTR, external participant, welcome emails, added to the system, email, notifications, 360 document evaluation notification, reminder, notification , KBA , sf email notifications , sf 360 manage participants , LOD-SF-MTR-PAR , Internal and External Participants , How To