Symptom
- In SAP EIS (Enterprise Inventory and Service-Level Optimization), a failure occurs when loading a new scenario/supply chain via the SAP EIS Gateway Loading Tool (SGLT)
and you see errors in the EIS Application Server log like the following:
Caused by: com.smartops.remote_file_manager.ServerNotFoundException: Invalid Server: GatewayServer
Caused by: com.smartops.processors.ProcessorException: Couldn't get gateway server
Caused by: com.smartops.processors.ProcessorManagerException: Can't initialize processor for GatewayDataLoader
Read more...
Environment
- SAP Enterprise Inventory and Service-Level Optimization (EIS).
- Also, earlier versions of EIS that were referred to as EIO or MIPO.
- This issue does not occur in an environment where the application and its database are on the same server (referred to as a 'Local' setup).
Product
SAP Enterprise Inventory and Service-Level Optimization all versions
Keywords
SmartOps, EIS, EIO, MIPO, RemoteFileManagerException, "identity file", known_host, known, host, ssh , KBA , SCM-EIS , SAP Enterprise Inventory and Service-Level Optimization , Bug Filed
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.