2087186 - Localizing using Message Keys - msgKey - Performance Management

What is msgKey and how is it used in a localized template?

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• SAP SuccessFactors Performance Management
• SAP SuccessFactors 360 Multi-Rater

A msgKey (Message Key) allows you to define localized labels at the field level on Performance forms and 360 Review templates. Before proceeding, please note the following:

• Use a unique msgKey value for each chunk of text.
• Images cannot be implemented in message keys.
• msgKey configuration in XML is case sensitive
• When using multiple languages, it is recommended to "localize" your templates by including labels for each field in each language.
• If you change the msgKey label translation (i.e. "Employee Instructions" to "Employee Directions") but do not change the msgKey in the form template, the translations will update in already-launched in-progress forms but WILL NOT affect completed forms.
• Only updates made to existing msgkey will take effect for in-progress forms. Newly created msgkey and translations will not reflect on the live forms. New forms need to be launched in order to see the the newly defined content.
• It is very important to perform thorough testing before launching forms to end users. If there are errors in your configuration, live forms cannot be fixed due to SAP's data protection security policies. You will need to delete and relaunch new forms, or use the forms with the misconfiguration.

360 Reviews:

• The msgKey has to be added to the XML Template and then defined in the Form Label Translation file. 
• As a customer, you do not have access to Provisioning. Please engage a Certified Partner to assist with this configuration. If you do not have a Certified Partner, you can look for one using SAP Professional Services / SAP Certified Partner / SAP Account Management Team [SuccessFactors Cloud].

Performance Management:

To generate the unique message key, follow the steps in Implementing and Managing Performance Management - Localizing Labels.

 

Updating Importing and Exporting Your Labels

Once the msgKey is in place, the translations are managed from Admin Center, under Manage Form Label Translations. Please refer to Implementing and Managing Performance Management - Managing Form Label Translations.

msgKey for mapto-desc value

We don’t support msgKey attribute with mapto-desc element. To achieve localization, following kind of configuration is needed –

<scale-map-value>
   <score-min>1.0</score-min>
   <score-max>1.49</score-max>
   <mapto-score>1.0</mapto-score>
   <mapto-desc><![CDATA[Insufficient performance]]></mapto-desc>
   <mapto-desc lang="de_DE"><![CDATA[Unzureichende Leistung]]></mapto-desc>
   <mapto-desc lang="en_GB"><![CDATA[Insufficient performance]]></mapto-desc>
   <mapto-desc lang="en_US"><![CDATA[Insufficient performance]]></mapto-desc>
   <mapto-desc lang="es_ES"><![CDATA[Desempeño Insuficiente]]></mapto-desc>
   <mapto-desc lang="fr_FR"><![CDATA[Performance insuffisante]]></mapto-desc>
   <mapto-desc lang="pt_BR"><![CDATA[Desempenho insuficiente]]></mapto-desc>
</scale-map-value>

• Implementing and Managing Performance Management - Managing Form Label Translations
• Implementing and Managing Performance Management - Localizing Labels

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