SAP Knowledge Base Article - Public

2087492 - Can I switch languages while proxied as another user?

Symptom

  • Why is language option not available when proxying as another user?
  • Unable to change language for an employee when proxying;

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. User A has proxied as user B;
  2. Going to the user menu > Settings > The language option is not available;

Proxylanguage.PNG

Resolution

By system design, the proxy (logged in user) retains his or her own language when proxying as another user.

For example, if Admin User uses English and wishes to proxy as User B who uses Japanese, Admin User would still need to see the menu options, system labels, in English in order to do what needs to be done.

If Admin User is troubleshooting language issues or needs to check the pages in the user’s locale, he would first need to Change Language on his own account before proxying as the user.

Keywords

Cannot change language, no access to change language , KBA , sf proxy management , sf language , sf proxy , sf change language , LOD-SF-PLT-PRX , Proxy , How To

Product

SAP SuccessFactors HCM suite all versions