SAP Knowledge Base Article - Public

2087865 - URL Links Do Not Work in Some Templates - Email Notifications

Symptom

URL Links do not work in some e-mail notification templates.

Environment

SAP SuccessFactors HCM Suite

Cause

Currently Email templates DO NOT support any and all available token tags. So while a tag may work in one template, you can not simply copy and paste a token, such as DOC ACCESS URL into another template. If a tag is copied from a template into another, and it does not work, this is an indication that the token is NOT supported, not that the template is not working correctly.

Resolution

Generally, the supported token/tags are already within the templates by default, so consideration should be made when customizing emails to include other tokens.

A workaround for the example DOC ACCESS URL is to put the actual URL in your template. So for example instead of using DOC ACCESS URL , you would enter https://performancemanager.successfa...pany=mycompany, where "mycompany"= CompanyID.

Additional Information:

  • For detailed information on customizing your email templates, check following KBA 2087503 - Email Notifications: Customizing Email Notifications Default Template Text - BizX Platform

See Also

2087503 - Email Notifications: Customizing Email Notifications Default Template Text - BizX Platform

Keywords

Success Factors SF SSFF PLT Platform BizX Email Notifications URL Links Templates Tokens , KBA , sf email notifications , LOD-SF-PLT-NOT , Email Notifications , Problem

Product

SAP SuccessFactors HCM Suite all versions