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2088050 - Data Imports: Special Characters in the User Data File - Platform

Symptom

  • How do we remove special characters from the User Data File? 
  • We see special characters in the CSV for Employee Export.
  • Change the encoding to UTF-8 and try again. 
  • Reason for such discrepancy/data issue is excel does not handle UTF-8 very well and hence cannot display with correct encoding. Open the file in notepad++, and there should be no special characters. 
  • Common issues customer face is: 
    • When the user is using "Western Characters", we are losing some characters (ě, ř or ć) which are replaced by "?" but the others works fine (é, à) 
    • When the user is using "Unicode UTF-8", we are losing others characters (é,è,ô,ï,ê,à,ù) which are replaced by "é". 


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Environment

SAP SuccessFactors HXM Suite

Product

SAP SuccessFactors HCM Suite all versions

Keywords

UDF, User Data File, Special, Character, Characters, Encoding , KBA , csg_q , LOD-SF-PLT , Platform Foundational Capabilities , How To

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