2088080 - Login Error "Login unsuccessful. Invalid manager detected"

Users are receiving an "Invalid manager detected." error message when attempting to login.

SAP SuccessFactors HXM Suite

1. Try to log into SuccessFactors;
2. The error message prompts: "Login unsuccessful. Invalid manager detected. Please contact your local system administrator for assistance. Sorry for the inconvenience.".

• Manager ID associated to the user is invalid
• Manager status is inactive in UDF
• Manager field is set as "Mandatory: NO" in UserDirectorySetting

You can either:

• Assign an active manager to the user or update the current manager status to active.
  
  
• Set the users manager to NO_MANAGER, if the user does not have a manager (e.g. the CEO of your company who will not have a manager or a temporary change of manager is required).

NOTE: These changes can be done via "Admin Center > Manage Users" (for non-EC instances) or "Admin Center > Employee Export & Import" (for EC instances).

• Additionally, check if the Manager field is set as "Mandatory: YES" in Manage Business Configuration. 
• Go to Manage Business Configuration > Employee Profile > Expand "View Template" Open sysUserDirectorySetting > search for Manager > edit

NOTE: When this field is not mandatory in the UDF, users can be created, but cannot login, as they don't have a valid manager assigned.

Note: As of 2h 2023, system no longer check for Valid Manager when user is trying to login. Further information can be found on WNV Removed Validation on Invalid Manager | SAP Help Portal.

 2088150 - Troubleshooting Login Issues for SAP SuccessFactors HXM Suite

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