SAP Knowledge Base Article - Public

2088080 - Login Error "Login unsuccessful. Invalid manager detected"


Users are receiving an "Invalid manager detected." error message when attempting to login.


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Try to log into SuccessFactors;
  2. The error message prompts: "Login unsuccessful. Invalid manager detected. Please contact your local system administrator for assistance. Sorry for the inconvenience.".


  • Manager ID associated to the user is invalid
  • Manager status is inactive in UDF
  • Manager field is set as "Mandatory: NO" in UserDirectorySetting


You can either:

  • Assign an active manager to the user or update the current manager status to active.

  • Set the users manager to NO_MANAGER, if the user does not have a manager (e.g. the CEO of your company who will not have a manager or a temporary change of manager is required).

NOTE: These changes can be done via "Admin Center > Manage Users" (for non-EC instances) or "Admin Center > Employee Export & Import" (for EC instances).

  • Additionally, check if the Manager field is set as "Mandatory: YES" in Manage Business Configuration. 
    • Go to Manage Business Configuration > Employee Profile > Expand "View Template" Open sysUserDirectorySetting > search for Manager > edit

NOTE: When this field is not mandatory in the UDF, users can be created, but cannot login, as they don't have a valid manager assigned.

Note: As of 2h 2023, system no longer check for Valid Manager when user is trying to login. Further information can be found on WNV Removed Validation on Invalid Manager | SAP Help Portal.

See Also

 2088150 - Troubleshooting Login Issues for SAP SuccessFactors HXM Suite


invalid manager, login error, login unsuccessful, invalid manager detected, inactive manager, sf , KBA , sf login issues , LOD-SF-PLT-LPG , Log In Page Issues (Non SSO) , LOD-SF-PLT , Platform Foundational Capabilities , Problem


SAP SuccessFactors HCM suite all versions