SAP Knowledge Base Article - Public

2088137 - Home Page: To-Do List – Showing inactive users under upcoming items - Platform


  • Home Page: To-Do List– Showing inactive users under upcoming items
  • Some managers can see inactive users listed in the upcoming items of their To-Do list


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login is as the Employee Manager
  2. Check the Home Page To Do items
  3. See that there's an inactive user PM form still appearing there


The cause for this issue is when admin imported user as inactive, the following options were not checked.

  1. Admin tools>Employee Import>Specify Form routing options>Automatic Document Removal. Then select one (or all) of the following options:
  • Remove Inactive Employees' In-Progress Documents.
  • Remove Inactive Employees' Completed Documents.
  • Remove Inactive Employees' 360 Evaluation Documents.
  1. Admin tools>Employee Import>Specify Compensation form updating options> Inactive Employees or Planners.

    Remove Inactive planner's Compensation Worksheets.


If you want to remove inactive users from To-Do list you can follow any of the below options

  • Activate the user temporarily and import again by checking appropriate import options.
  • Activate the user temporarily and remove his documents using delete documents option under admin tools.

After perform above steps you will not see the Inactive user in the upcoming items



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SAP SuccessFactors HCM suite all versions