SAP Knowledge Base Article - Public

2088162 - How long does it take before the User Welcome Email or System Message Email Notification link expires - HCM Suite

Symptom

When administrators send new employees or users the Welcome Email notification to provide them their login username and to set their password, the email link sometimes does not work. Users are not prompted to create/set their passwords.

Environment

SAP SuccessFactors HCM Suite

Resolution

For security reasons, the link expires after 24 hours by default. If you would like to have this extended for your company, please ask your company SuccessFactors admin to follow the steps provided in:
KBA 2266043 - How to set "Set Welcome Password' and 'Reset Password link" expiry (in days)

Keywords

System Message Email Notification, link, expires, welcome email , KBA , sf bizx , sf system message , sf user welcome email , sf 24 hours , sf expire , sf admintools , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-PLT-NOT , Email Notifications , How To

Product

SAP SuccessFactors HCM suite all versions