SAP Knowledge Base Article - Public

2088162 - How long does it take before the User Welcome Email or System Message Email Notification link expires - HCM Suite


When administrators send new employees or users the Welcome Email notification to provide them their login username and to set their password, the email link sometimes does not work. Users are not prompted to create/set their passwords.


SAP SuccessFactors HCM Suite


For security reasons, the link expires after 24 hours by default. If you would like to have this extended for your company, please ask your company SuccessFactors admin to follow the steps provided in:
KBA 2266043 - How to set "Set Welcome Password' and 'Reset Password link" expiry (in days)


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