SAP Knowledge Base Article - Preview

2088173 - Unable to add new users through Manage Users in SuccessFactors

Symptom

  • Unable to Add New User via Admin Tools > Manage Users.
  • When clicking on the Add New User drop down button, the Quick Add/Detailed Add Users button is grayed out.
  • When clicking on drop down button, then clicking on Detailed Add Users, an error pops up.

manage user.png

quick_add.jpg

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors HCM Suite

Product

SAP SuccessFactors HCM Suite all versions

Keywords

manage users, quick add, detailed add users, sf, success factors, cannot select, choose, greyed out, grayed out, successfactors, new , KBA , sf admin tools , sf new users , LOD-SF-PLT-MNG , Manage user Issues , How To

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