Symptom
- Unable to Add New User via Admin Tools > Manage Users.
- When clicking on the Add New User drop down button, the Quick Add/Detailed Add Users button is grayed out.
- When clicking on drop down button, then clicking on Detailed Add Users, an error pops up.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Navigate to Admin Center> Manage Users.
- Click Add New User dropdown button.
- Unable to click the Quick Add button as it is grayed out.
- Detailed Add Users is either grayed out or "an error occured" message pops up.
Cause
- Either Manage Users is not enabled in Provisioning.
- Or/and Enable Administrative Domains is enabled in Provisioning.
Resolution
With the assistance of your Implementation Partner/SAP Support, check the following:
- Make sure the "Manage Users" feature is enabled in Provisioning (the backend):
- The option Enable Administrative Domains must be disabled in Provisioning as this is an old version of Manage Users. This feature should be disabled otherwise you cannot use Quick Add.
In case you don't have an Implementation Partner, open a case to Product Support under component LOD-SF-PLT-MNG, as end customers do not have access to Provisioning.
Keywords
manage users, quick add, detailed add users, sf, success factors, cannot select, choose, greyed out, grayed out, successfactors, new , KBA , sf admin tools , sf new users , LOD-SF-PLT-MNG , Manage user Issues , How To