2088173 - Unable to add new users through Manage Users in SuccessFactors

• Unable to Add New User via Admin Tools > Manage Users.
• When clicking on the Add New User drop down button, the Quick Add/Detailed Add Users button is grayed out.
• When clicking on drop down button, then clicking on Detailed Add Users, an error pops up.

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SAP SuccessFactors HCM Suite

1. Navigate to Admin Center> Manage Users.
2. Click Add New User dropdown button.
3. Unable to click the Quick Add button as it is grayed out.
4. Detailed Add Users is either grayed out or "an error occured" message pops up.

• Either Manage Users is not enabled in Provisioning.
• Or/and Enable Administrative Domains is enabled in Provisioning.

With the assistance of your Implementation Partner/SAP Support, check the following:

1. Make sure the "Manage Users" feature is enabled in Provisioning (the backend):
   
   
   
   
2. The option Enable Administrative Domains must be disabled in Provisioning as this is an old version of Manage Users. This feature should be disabled otherwise you cannot use Quick Add.
   
   

In case you don't have an Implementation Partner, open a case to Product Support under component LOD-SF-PLT-MNG, as end customers do not have access to Provisioning.

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