SAP Knowledge Base Article - Public

2088173 - Can't Add New Users through Manage Users in SuccessFactors


  • Unable to Add New User via Admin Tools > Manage Users
  • When clicking on the Add New User drop down, the Quick Add/Detailed Add Users button is grayed out

manage user.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors HXM Suite


With the assistance of your Implementation Partner, make sure the "Manage users" feature is enabled in Provisioning (the back end)



sf, success factors, cannot select, choose, greyed out , KBA , sf admin tools , sf new users , LOD-SF-PLT , Platform Foundational Capabilities , How To


SAP SuccessFactors HCM suite all versions