SAP Knowledge Base Article - Preview

2088530 - Passwords: Troubleshooting Forgot Password issues when Reset Password email is not received - Platform

Symptom

  • I did not receive the Reset Password notification to change my credentials;
  • I have sent a Reset Password Request, but have never received the e-mail with the instructions;
  • I'm unable to change my password through the "Forgot Password" feature;

Images/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors HCM

Product

SAP SuccessFactors HCM Suite all versions

Keywords

forgot password, forgot password notification, reset password, change password, password, Reset Password email, reset password notification , KBA , sf passwords , sf email notifications , LOD-SF-PLT-NOT , Email Notifications , LOD-SF-PLT-PWD , Password Policy Settings & Reset Password , LOD-SF-EC-HIR , Hire & Rehire Wizards , Problem

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