2088736 - Non-western texts and special characters showing corrupted in SuccessFactors

• Although imported successfully, user data is showing corrupted in the system;
• Foreign names and special characters showing corrupted in the Employee Profile;

1. Search for any employee in the Global Search;
2. Click on it's label at the cascade popup window that will appear below the Global Search field;
3. In the user's Employee Profile, you'll see some non-western names and special characters corrupted.

• This behavior can be noticed when the encoding format used during an Employee Import doesn't match the file format. It can happen with either a manual or automatic (SFTP Job) Employee Import.
• Another possible cause is the file being imported in the wrong language locale.

• If performing a manual Employee Import:

1. At first, it's necessary to confirm what is the encoding format of the file you're importing.
2. The most common encoding format is the Unicode (UTF-8):
   
   
   
   
3. Make sure you are importing the file in the right language locale.

• If it's related to an automated Employee Import:

1. Raise a new case within the Cloud Product Support under the component LOD-SF-PLT-JOBS;
2. Provide a screenshot of where you're seeing the corrupted foreign names and/or special characters.
3. SAP Cloud Product Support will determine the file format and set the correct one in the Job settings.

• 2087542 - Scheduling Employee Imports
  
  
• 2086718 - How to do a manual Employee Import through admin center?

employee import, foreign names, special characters, foreign names corrupted, characters corrupted, employee profile, import job, format encoding sf imports, language local , KBA , LOD-SF-PLT , Platform Foundational Capabilities , Problem