2088779 - User Import Error: User does not exist - Platform

 When uploading a user import file, the email notification displays the following error message: Failed to deactivate user: "USERID" - User does not exist.

SAP SuccessFactors HCM Suite

The user doesn't exist in the system

• The employee record being sent in the file has never been loaded into the SuccessFactors system.
• Because it has never existed in the system, it cannot be deactivated - so the error message will be generated.
• In order to correct this error, the records need to be removed from the file.
• If the records cannot be removed from the file, please contact customer support to work out how you would like to handle these records.

PLEASE NOTE: If you are updating this manually and normally have an automated import from your HRIS system, you will need to make sure the HRIS system has the correct information as well.

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