How to Reverse a Rating Scale in the Peformance Form?

SAP SuccessFactors Performance Management

Typically the rating 1 is low and rating 5 is high, but this can be reversed so that 1 is high and 5 is low.

This change is only possible by changing the form XML file, and it does not take effect on the live forms,  please reach out to your SAP Partner to request this change.

The exact code that needs to be inserted is below, emboldened in red:

<fm-sect-scale show-value="false" reverse-scale="true">
<scale-source>1</scale-source>
<scale-id><![CDATA[Performance Scale]]></scale-id>
<scale-type><![CDATA[DROPDOWN]]></scale-type>
</fm-sect-scale>

Note: Your partner will need to insert the code for every section where you wish to have the rating scale reversed.

To reverse rating scales in reports

You can open a case with Product Support to enable the option Rating Scale Order: lower values are considered MORE favorable (e.g. 1 is better than 5).

Note: This option may have unexpected and serious impacts if changed after you have been using the system for a long time and therefore many scores and forms already exist that have been saved with the old scales. This option is most effective when a client enables it from the beginning of implementation. That does not mean you cannot change at a later time, but changing at a later time may have undesired impacts on some of your historical data already in the system which cannot be changed by SuccessFactors support.

Performance Management Implementation Guide - Reversing a Rating Scale

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