SAP Knowledge Base Article - Public

2088787 - Reverse Rating Scale - reverse-scale="true" - Performance Management


Can we reverse our current rating scale?


SAP SuccessFactors Performance Management


Typically the rating 1 is low and rating 5 is high, but this can be reversed so that 1 is high and 5 is low.

To reverse rating scales in Performance Forms, reach out to our Partner Edge Network so that they can make the applicable changes to your form template.

The exact code that needs to be inserted is below, emboldened in red:

<fm-sect-scale show-value="false" reverse-scale="true">
<scale-id><![CDATA[Performance Scale]]></scale-id>

Note: your partner will need to insert the code for every section where you wish to have the rating scale reversed.

To reverse rating scales in reports

You can open a case with Product Support to enable the option Rating Scale Order: lower values are considered MORE favorable (e.g. 1 is better than 5).

Note: This option may have unexpected and serious impacts if changed after you have been using the system for a long time and therefore many scores and forms already exist that have been saved with the old scales. This option is most effective when a client enables it from the beginning of implementation. That does not mean you cannot change at a later time, but changing at a later time may have undesired impacts on some of your historical data already in the system which cannot be changed by SuccessFactors support.

Reverse rating scales in dropdown order, but not value

This feature is no longer supported as of 2014. Using reverse-scale="true" on your forms will also flip the values (i.e. 5 will be lowest, 1 will be highest), along with sorting the scale in descending order. This is working as expected.


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