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SAP Knowledge Base Article - PreviewSymptom
A user has been assigned "view" and "create" rights for queue, but the "Add new" button in queue management for this user is still grayed out in System Configurator (SC).
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
authorization create grant , KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM , Please use CRM-CCI , How To
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