A user has been assigned "view" and "create" rights for queue, but the "Add new" button in queue management for this user is still grayed out in System Configurator (SC).
SAP Contact Center 7.0
SAP Contact Center, on-premise edition 7.0
authorization create grant , KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM , Please use CRM-CCI , How To
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