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2089284 - Self-Diagnosis for Managed System shows the error 'The Diagnostics Agent is not available'

Symptom

The Self-Diagnosis for a Managed System shows the error 'The Diagnostics Agent is not available' for application (RCA Tool) 'File System Browser'. The following picture describes the error:

Self-Diag-error.png

Moreover, if one tries to start the File System Browser for the hosts of the affected server. The File System Browser application also shows that the SMDAgent is not available:

fsb_error.png

However, if you check the Agent Admin UI the affected SMDAgent is correctly connected to the Solution Manager.

agent_online.png

*WARNING:

This feature was discontinued from SAP Solution Manager 7.2, refer to:

  • 3132826 - OS Command Console in SAP Solution Manager
  • 3140940 - [CVE-2022-22544] Missing segregation of duties in SAP Solution Manager Diagnostics Root Cause Analysis Tools

 


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Environment

  • SAP Solution Manager
  • SAP Solution Manager Diagnostics

Product

SAP Solution Manager 7.1

Keywords

com.sap.smd.agent.plugins.filesystem.exc.RemoteFileNotFound the Diagnostics Agent is not available file system browser could not retrieve remote service check that the agent is running
, KBA , SV-SMG-DIA-SRV-AGT , Agent Framework , Problem

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