Symptom
The Self-Diagnosis for a Managed System shows the error 'The Diagnostics Agent is not available' for application (RCA Tool) 'File System Browser'. The following picture describes the error:
Moreover, if one tries to start the File System Browser for the hosts of the affected server. The File System Browser application also shows that the SMDAgent is not available:
However, if you check the Agent Admin UI the affected SMDAgent is correctly connected to the Solution Manager.
*WARNING:
This feature was discontinued from SAP Solution Manager 7.2, refer to:
- 3132826 - OS Command Console in SAP Solution Manager
- 3140940 - [CVE-2022-22544] Missing segregation of duties in SAP Solution Manager Diagnostics Root Cause Analysis Tools
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Environment
- SAP Solution Manager
- SAP Solution Manager Diagnostics
Product
Keywords
com.sap.smd.agent.plugins.filesystem.exc.RemoteFileNotFound the Diagnostics Agent is not available file system browser could not retrieve remote service check that the agent is running
, KBA , SV-SMG-DIA-SRV-AGT , Agent Framework , Problem
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