2089436 - How to upload and display your company logo in SuccessFactors instance

Symptom

How to add a company logo to SuccessFactors.
How to add a company logo to SuccessFactors so it displays on the UI header and on the top of each form and email.
Scenarios and Results for different logo settings.

Environment

SAP SuccessFactors HCM Suite

Resolution

There are some options available for displaying a company logo in SuccessFactors. The first option should always be the primary method used. This provides the best functionality as the image will be available throughout the application including the printing of reports, org charts, PDF documents, etc.

Prerequisites:

To configure a logo, user must have Manage System Properties > Company System and Logo Settings permission.
The logo must meet the following criteria:
- File format = *.jpg *.png
- Max Height = 40 pixels
- Max Width = 210 pixels
- Color mode = RGB
- Size limit = 1024 KB (1MB)

Important: Though it is not officially supported, SuccessFactors system accepts .GIF logo images. However, in case of facing issues with this, supported formats should be used.

1. 'Upload Company Logo': (Most Recommended Option)

PDF printing and load times are optimal when the logo is stored this way.

Ensure the logo meets the requirements listed above to be uploaded.
Search for 'Upload Company Logo'.
Click on 'Choose File' button to locate and select the logo image.
If the image is acceptable, you will see a preview of it onscreen > Save.
Log out, and log back in to see the new logo.

2. 'Company System and Logo Settings':

Some performance issues can occur, and load times for forms and printing is not as fast as above.

Once the logo is set in 'Upload Company Logo' the URL for the logo should automatically appear set in 'Company System and Logo Settings' as well.

However, sometimes this does not reflect in UI automatically. If the logo can still not be seen after setting it through 'Upload Company Logo', follow the steps below:

In Company System and Logo Settings > URL of the Company Logo, confirm if there is an URL similar to: https://selfservice4.successfactors.com/selfservice/LogoServlet?companyId=.
1. If there is no URL similar to this, try uploading the image again. If this URL does not change, refer to the NOTE below this session.
2. If the URL is similar to this, but the new logo can still not be shown:
  1. Logout of the application.
  2. Clear your browser cache.
  3. Close all browser windows.
  4. If it still fails to display after 30 minutes, refer to the NOTE below.

NOTE: In case the logo upload still fails based on the above scenario, Public Content Links feature should be utilized to host files in the SAP server and generate a URL for it. Refer to KBA 2157471 - Uploading Static Content and Generating a Public Link.

Once the file has been hosted, follow the steps below:

Go to Company System and Logo Settings.
In 'URL of the Company Logo' set the generated logo URL.
Click on 'Set Company Logo URL'.
Log out, and log back in to see the new logo.

Note: when setting the logo following this process, it will overwrite the logo set on 'Theme Manager > Login Styles'. Check more scenarios below.

3. 'Theme Manager > Fine Tune > Logo'

Go to Theme Manager > select used theme.
Click on 'Fine Tune > Logo'.
Select 'Upload a Logo'.
Click on 'Browse' to select the logo image from your computer.
Click on Upload.
Click on 'Save' on the bottom right of page.

Note: This method will only set the logo for SuccessFactors page. Check more scenarios below.

4. Set an External Logo Using a URL:

Slowest: Storing a logo externally can cause severe performance issues. PDFs can take much longer to print, and some may even fail/timeout when trying to retrieve the logo.

A third option is to set a logo that already exists on customer's external webservers.

Go to Company System and Logo Settings.
In 'URL of the Company Logo' set the logo URL collected in the external server.
Click on 'Set Company Logo URL'.
Log out, and log back in to see the new logo.

Note: This option is not recommended as the logo is external to SuccessFactors and may cause the following issues:

- Display problems when users are not logged into intranet.
- Images may not display in org charts and in reports.
- Images may fail to print or show in PDFs et al.
- Your logo may fail to show in a PDF if you only use a relative path to your logo, i.e., /images/xyzlogo.png.

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Scenarios and Results for Different Logo Settings method:

#1 Logo uploaded on 'Theme Manager':

When logo is uploaded in Theme Manager and there is no logo set in 'Upload Company Logo' or 'Company System and Logo Settings'.

Results:

Logo appears in the UI.
Header logo does not show in email notification.
Login page shows SuccessFactors logo.

#2 Logo uploaded in 'Upload Company Logo':

When logo is uploaded in 'Theme Manager' and in 'Upload Company Logo'.

Results:

Logo appears in the IN THE HOME PAGE ONLY, overwriting the one from Theme Manager.
The other pages still show the logo from Theme Manager.
Header logo is shown in email notification.
Login page shows that same logo instead of SF default one.
Also, Company system and logo settings page gets updated with default URL for the logo.

NOTE:

'Theme Manager > Landing Page > Use this theme': will ensure the same logo from theme manager also appears in the home page, making it not necessary to have a logo in 'Upload Company Logo'.
'Theme Manager> Login Styles > Logo > Use default logo': refers to the logo from 'Upload Company Logo'.

Keywords

success factors, email logo, PDF logo, report logo, internal logo, login logo, Logo, login page, company Logo, theme manager, login, Login Styles, theme manager, jpg, sf company logo, upload , KBA , LOD-SF-PLT-LGO , Company Logo , How To

Product

SAP SuccessFactors HCM Suite all versions