SAP Knowledge Base Article - Public

2089446 - HTTPWatch for SuccessFactors | How to download, install and use the tool

Symptom

  • What's the HTTPWatch Tool?
  • How to use the HTTPWatch Tool?
  • How to collect logs with the HTTPWatch Tool?
  • Support Team asked me to collect browser logs;
  • How to collect browser's http logs?;
  • How to download and install HTTPWatch Tool?
  • What is the correct way to use HTTPWatch Tool?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

All SAP SuccessFactors products

Reproducing the Issue

Cause

Resolution

# What is the HTTPWatch Tool?

HTTPWatch is a tool capable of fetch and collect all the URLs accessed during a specific connection or action in a web page.

In a SuccessFactors emphasis, it's used to track the whole connection workflow when a user is facing issues while doing something in the system.
So, in a troubleshoot case, Support Team may ask you to collect these URL's flow, and this KBA is intended to show you how to do that.

# How to download and install?

HTTPWatch have a free version, which can be downloaded here.

Install the program on the computer's browser where the issue is reproducible.

Note: you may need to ask your IT Department's installation permission as it's a tool which will collect everything you'll access in recording mode.

How to collect http logs:

  1. Open the tool by clicking in the colored umbrella icon (top right of browser page);
  2. Go to the feature, page or section where your issue is reproducible;
  3. Press the "Record" button and then try to execute the task you're facing the issue with;
  4. Once you've reproduced the issue, you can stop the recording by hitting the "Stop" button;
    1. The log will be ready for download now.
  5. Finally, hit the "Save" button and store the logs in "hwl" format;
  6. Provide the logs on the support case your issue is being evaluated through.

httpwatchmenu.png

NoteIf the HTTPWatch tool cannot be installed due to IT restrictions, an alternative will be capturing similar trace fro browser Network tab (HAR file) as detailed in KBA 1990706 or 2760505

See Also

Keywords

SuccessFactors, record logs, browser logs, http logs, httpwatch logs, performance issue, httpwatch, collect logs, how to collect logs, how to collect http logs , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-EC , Employee Central , LOD-SF-INT , Integrations , LOD-SF-LMS , Learning Management System , LOD-SF-RCM , Recruiting Management , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , LOD-SF-EP , People Profile (Employee Profile / PP3) , LOD-SF-OBD , Onboarding , LOD-SF-RMK , Recruiting Marketing , LOD-SF-PM , Performance Management , LOD-SF-JAM , SAP Jam , LOD-SF-FWK , Platform Framework , LOD-SF-WFA , Workforce Analytics & Planning , How To

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM suite all versions ; SAP SuccessFactors Learning all versions ; SAP SuccessFactors Onboarding all versions ; SAP SuccessFactors Performance & Goals all versions ; SAP SuccessFactors Recruiting all versions ; SAP SuccessFactors Workforce Analytics all versions